Terms & Conditions

Booking and deposits

A booking exists once we have confirmed it in writing and taken a deposit. For rooms that means one night's rate. For the chef's table it means 50 percent of the seat price when you book the whole table.

Rates quoted are per night and include GST. They do not include parking, extra guests beyond the room's stated capacity, or anything charged to your tab at the bar.

Changing or cancelling

Room bookings can be moved or cancelled up to 48 hours before arrival without a charge, unless the rate you booked says otherwise. Inside that window we take the first night.

• Cancellations inside 24 hours are charged the full stay
• Chef's table seats are transferable but not refundable inside 72 hours
• Group bookings of four rooms or more need 14 days notice

Deposits come back to the same card within five business days, and we will send a written confirmation when the refund is processed.

Arrival and departure

Rooms are ready from 2pm and checkout is 11am. If you land early, leave your bags with reception and go get a coffee. Late checkout is $40 an hour, subject to the room being free that night.

Tell us if you are arriving after 9pm. Reception closes then, and while we will leave instructions and a door code, it is easier for everyone if we know in advance.

Damages and behaviour

We will charge the card on file for damage beyond normal wear, lost keys, or smoking inside a suite. Cleaning a smoked-in room costs $250 because the room goes out of service for a day.

We can end a stay without refund if a guest is threatening to staff or to other guests. It is rare, and it is a last resort rather than a first one.

Dining terms

The chef's table runs one sitting a night at 6:30pm. The menu is set on the day and cannot be ordered from in advance. Allergy notes given at booking are handled. Notes given at the table may not be.

Alcohol is served to guests over 18 with photo identification on request. We will stop serving anyone we believe has had enough, and the same rule applies at the bar after dinner.

Liability and governing law

We are responsible for the safe running of the hotel. We are not responsible for property left in public areas, items left behind more than 30 days after checkout, or delays caused by weather, transport or events outside our control.

These terms are governed by the law of Tasmania, Australia, and any dispute goes to the courts of that state. Questions go to svelamo@hotmail.com or +61 3 6214 9078.